Cyberlink, a pioneer in multimedia software, sought to revamp their customer experience for their flagship product, PowerDirector. Our current team, experienced in UX/UI design, integrated a seamless support system, including an AI-driven chatbot for instant assistance. This chatbot was capable of resolving common user issues in real- time, reducing the need for human intervention. They also developed interactive user guides and video tutorials to help users maximize the software’s features, ensuring that even novice users could quickly become proficient. This project resulted in a 40% reduction in support tickets and a significant boost in customer satisfaction, demonstrating the effectiveness of a user-centric design approach. User community growth saw a 20% increase, indicating higher engagement and satisfaction with the product. The enhancements not only improved the user experience but also reinforced Cyberlink’s reputation as a leader in multimedia software innovation.